Returns and exchanges are made in accordance with the Law of Ukraine "On Consumer Protection", "The consumer has the right to exchange non-food good quality product for the same one from the seller from whom he was purchased, if the product did not satisfy the consumer by its shape, dimensions, style, color, size or for other reasons cannot be used for its intended purpose. The consumer shall have the right to exchange the good quality goods within fourteen days, not counting the day of purchase, unless a longer notice is given by the seller. The exchange of good quality goods is carried out if it has not been used and if its appearance, consumer properties, seals, labels, as well as the settlement document issued to the consumer together with the sold goods have been preserved. " Exceptions are non-returnable goods, which you can check by clicking the link.